IT Service Management

Join the Evolution!

IT Service Management is embarking on its greatest evolution with the launch of ITIL 4. From ITIL to DevOps to Agile and Scrum, the world of service management is blending with the world of digital transformation in an exciting and powerful way. Don’t get left behind!

New Horizons of Dubai is uniquely positioned to help you get the most out of your ITSM training. We passionately care about the arc of your career and the future path of your organization. From the finest instructors, to the best materials, to post-class assets that further your learning experience, New Horizons is the best choice for your ITSM training and more!

Join us throughout the months of June, July and August for an in-depth series of webinars focusing on all things IT Service Management. Hear from industry experts as they dive deep into the topics you need to know as you prepare to jump start your career and your organization to the next level!


Expand the tabs to view all courses:

  • ITIL® 4 Foundation
  • ITIL® Foundation Certification (2011 Lifecycle Edition)
  • ITIL® Practitioner Certification
  • ITIL® Intermediate Capabilities - Operational Support and Analysis
  • ITIL® Intermediate Capabilities - Planning Protection & Optimization
  • ITIL® Intermediate Capabilities - Release Control & Validation
  • ITIL® Intermediate Capabilities - Service Offerings & Agreements
  • ITIL® Intermediate Lifecycle - Continual Service Improvement
  • ITIL® Intermediate Lifecycle - Service Design
  • ITIL® Intermediate Lifecycle - Service Operations
  • ITIL® Intermediate Lifecycle - Service Strategy
  • ITIL® Intermediate Lifecycle - Service Transition
  • ITIL® Expert - Managing Across the Lifecycle (MALC)



ITSM Webinars

Evolving IT: Meeting Today’s Challenges with ITIL 4
Date: Tuesday, June 25, 2019
Time: 8:00 am PDT / 11:00 am EDT / 4:00 pm GMT
Presenter: Akshay Anand, ITIL Product Ambassador

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Empower Your Team for the New ITSM
Date: Wednesday, July 10, 2019
Time: 9:00 am PDT / 12:00 pm EDT / 4:00 pm GMT
Presenter: Danielle Gowen, Instructor - New Horizons Computer Learning Centers

View Recording

Top 10 Skills for ITSM Pros

  • Automation
  • Artificial Intelligence & Analytics
  • Business Management
  • Change Management
  • Communication
  • Continued Learning & Agility
  • Customer Service
  • Interpersonal Skills
  • Innovation
  • Problem-solving
6 Ways ITSM Automation is Changing Business 6 Ways ITSM Automation is Changing Business:
Here are 6 ways businesses are taking advantage of automation for IT service management.
10 Skills for ITSM Pros 10 Skills for ITSM Pros:
If you work in IT service management, these are the 10 skills you’ll need to be successful in the years ahead.
Modernizing ITSM Modernizing ITSM:
By being flexible enough to accommodate sudden and rapid changes, ITSM ensures that service and support practices and processes continually align with transforming business needs. Here are ways businesses are modernizing ITSM.
7 Steps to Becoming a Digital Learning Pioneer 7 Steps to Becoming a Digital Learning Pioneer:
The aim of this paper is to equip L&D with the knowhow and tools to propel any business forward with an approach that can potentially support and inspire every employee, every day.
L & D Roles are Changing L & D Roles are Changing:
Teachers, students and tools of learning have existed from the very beginning but they are no longer immune to the effects of technological progress. How are these fundamental roles changing and what does the future hold for workplace learning professionals?
The Future of IT Service Management Professional 2017 The Future of IT Service Management Professional 2017:
As service management becomes integral to every aspect of business, ITSM professionals will need to demonstrate a proactive and visionary approach across the enterprise to drive positive business change.

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