ITIL Certifications and Exams - Foundation and
Intermediate
ITIL Certification is broken down into four levels. This modular approach
allows students to build a foundation and then specialize in advanced concepts
going forward.
ITIL Foundation in IT Service Management
The ITIL Foundation Level is the entry level qualification which offers
candidates a general awareness of the key elements, concepts, and terminology
used in the ITIL v3 Service Lifecycle, including the linkages between Lifecycle
stages, the processes used, and their contribution to Service Management
practices.
ITIL Intermediate Level
Intermediate Level certification consists of multiple modules, each with a
different focus and path that the candidate may select. Candidates can take as
few, or as many, intermediate qualifications as they require to suit their
needs. The ITIL Intermediate modules go into more detail than the Foundation
level, and are an industry-recognized qualification.
ITIL Certifications and Exams - Expert and Master
ITIL Expert Certificate
The ITIL Expert level of qualification is aimed at those individuals who are
interested in demonstrating a superior level of knowledge of ITIL Intermediate
Level in its entirety. You are free to select from a variety of qualifications
which focus on targeted areas of the ITIL Service Lifecycle with varying degrees
of depth and specialism. Achieving this level of ITIL qualification will improve
a candidate's career advancement and progression within the IT Service
Management field.
In order to achieve ITIL Expert, students much achieve a total of 22 credits.
*Candidates who achieve ITIL Expert level will also satisfy the
pre-requisite entry criteria for the ITIL Master Level.
ITIL Master Qualification
The ITIL Master Qualification certificate validates the capability of the
candidate to apply the principles, methods, and techniques from ITIL in the
workplace. Every ITIL Master candidate will select a unique range of experience
to apply, so there is no fixed syllabus associated with Learning Objectives for
this qualification.
For more information on ITIL Training and Certifications, please fill out
the contact form to the right and a representative will contact you shortly.
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LEGEND
- SS - Service Strategy
- SD - Service Design
- ST - Service Transition
- SO - Service Operation
- CSI - Continual Service Improvement
- OSA - Operational Support and Analysis
- RCV - Release, Control and Validation
- PPO - Planning, Protection and Optimization
- SOA - Service Offerings and Agreements
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What are the Course Objectives?
By the end of this training you will:
- Learn about IT Service Management best
practices, generic concepts, key principles, and ITIL® 2011 process
models that are required to clear the ITIL Foundation exam
- Gain a comprehensive understanding of
the purpose, objective and scope of service strategy, service design,
service transition, service operations, and Continual Service
Improvement
- Learn how to apply ITIL tools,
techniques and concepts to improve efficiency and effectiveness in
business changes to optimize customer experience
- Understand how to apply lean principles
and automate standard tasks, to improve efficiency of ITSM processes
- Save costs by centralizing activities
and teams using well defined fit-for purpose and fit-for-use processes
KEY FEATURES
- 3 Days Classroom or 24
hours Instructor led Training
- Hard/Soft copy of study
materials
- Course Completion
Certificate
- 21 PDU certificate
- 2 Full length simulation
test
- Exam fee included
- 3 Industrial Case
studies
- ITIL Expert Certified
Trainer
- Post training support
- 10% discount on your
second course (transferable)