ITIL Certifications and Exams - Foundation and
ITIL Certification is broken down into four levels. This modular approach
allows students to build a foundation and then specialize in advanced concepts
ITIL Foundation in IT Service Management
The ITIL Foundation Level is the entry level qualification which offers
candidates a general awareness of the key elements, concepts, and terminology
used in the ITIL v3 Service Lifecycle, including the linkages between Lifecycle
stages, the processes used, and their contribution to Service Management
ITIL Intermediate Level
Intermediate Level certification consists of multiple modules, each with a
different focus and path that the candidate may select. Candidates can take as
few, or as many, intermediate qualifications as they require to suit their
needs. The ITIL Intermediate modules go into more detail than the Foundation
level, and are an industry-recognized qualification.
ITIL Certifications and Exams - Expert and Master
ITIL Expert Certificate
The ITIL Expert level of qualification is aimed at those individuals who are
interested in demonstrating a superior level of knowledge of ITIL Intermediate
Level in its entirety. You are free to select from a variety of qualifications
which focus on targeted areas of the ITIL Service Lifecycle with varying degrees
of depth and specialism. Achieving this level of ITIL qualification will improve
a candidate's career advancement and progression within the IT Service
In order to achieve ITIL Expert, students much achieve a total of 22 credits.
*Candidates who achieve ITIL Expert level will also satisfy the
pre-requisite entry criteria for the ITIL Master Level.
ITIL Master Qualification
The ITIL Master Qualification certificate validates the capability of the
candidate to apply the principles, methods, and techniques from ITIL in the
workplace. Every ITIL Master candidate will select a unique range of experience
to apply, so there is no fixed syllabus associated with Learning Objectives for
For more information on ITIL Training and Certifications, please fill out
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- SS - Service Strategy
- SD - Service Design
- ST - Service Transition
- SO - Service Operation
- CSI - Continual Service Improvement
- OSA - Operational Support and Analysis
- RCV - Release, Control and Validation
- PPO - Planning, Protection and Optimization
- SOA - Service Offerings and Agreements
What are the Course Objectives?